"The tech showed up sooner than expected."
My husband and I just bought our first home 2 months ago, we noticed a smell coming from our basement and saw sewage water coming in near our sump pump. After finding calling our friends with experience with home ownership, It was suggested to call someone to check the lines, a few names were put out (Kline's being one of them). We recalled seeing some of their trucks on the road and how they were all so clean (esp for the kind of company they are). I called and talked to a very sweet woman on the phone, who set up an appointment for the same day between 8-10, not only did I get a call a half hour later with a bumped-up time but the tech showed up sooner than expected. Rick Blantz, was so patient with me (I was panicking) and explained everything he saw and was doing, we ended up with just needing our line unclogged. Rick could have stopped there, but he explained to us in great detail why this happened, and how to fix it, and drew us a diagram to refer to later. I am so very impressed with Rick, the women on the phone, and the respect we were shown, Not to mention the patience. If anyone asks us we will only be referring to Kline's !!
Thank you so much!!